Video & Download Help
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Media Player Help
Editing Viewing Preferences
To select your preferred connection speed & file type, using the "Edit Viewing Preference" tab along the bottom of the screen. Once you make a selection, we will remember this format until you change it.
We may not have all media files in the format you have selected. For example, if you have selected Quicktime Broadband, a Windows Media version may only be available. We will alert you of the available format. If you choose to view the alternate format, your viewing preference will not change.
Viewing M-rated Content
We are required by the ESRB to verify your age prior to viewing M-rated game content. We will only ask you once per session and if you are old enough to view the content, we won't ask again until your next visit.
Saving Favorites to “My Media”
If you love a particular piece of media, simply click "Add to My Media" or “Add to Favorite Downloads” in the upper right corner above the media viewing screen and that file will automatically be saved to your "My Media" folder in the left column. We will save it here until you delete it. You must be a PlayStation® Underground™ member to save files to "My Media".
Video Preview Media Types
When you choose to Preview a Video, you will need to tell us whether or not you prefer Quicktime or Windows Media format videos.
We may not have all media files in the format you have selected. For example, if you have selected Quicktime, a Windows Media version may only be available. We will alert you of the available format. If you choose to view the alternate format, your viewing preference will not change.
Viewing R-Rated Movies
We are required by the MPAA to obtain your age prior to viewing an R-rated movie trailer. We will only ask you once per session and if you are old enough to view the content, we won't ask again until your next visit.
Tips for Viewing HD Content
To play high-definition video, a large amount of data must be processed by your computer. A powerful system will deliver the best playback experience.
Quicktime
For 852x480 (480p) video at 24 frames per second:
2.0 GHz Intel Pentium 4 or faster processor
At least 512MB of RAM
64MB or greater video card
For 1280x720 (720p) video at 24-30 frames per second:
2.8 GHz Pentium 4 or faster processor
At least 512MB of RAM
64MB or greater video card
Windows Media Player
Minimum Configuration
(to play 720p video)
Windows Media Player 9 Series2.4 GHz processor or equivalent
384 MB of RAM
64 MB video card
1024 x 768 screen resolution
16-bit sound card
Speakers
Optimum Configuration
(to play 1080p video with 5.1 surround sound)
Windows XP
Windows Media Player 9 Series
DirectX 9.0
3.0 GHz processor or equivalent
512 MB of RAM
128 MB video card
1920 x 1440 screen resolution
24-bit 96 kHz multichannel sound card
5.1 surround sound speaker system
Photo, Images, and Video Download Instructions:
- Select item to download.
- Review the User Agreement, and, if you agree to the terms in the User Agreement, click Agree to continue with the download.
- Save the download to a convenient place on the computer.
- If you are downloading for the PSP, see our support section for more information on how to save to your Memory Stick Duo™
PSP® System Software Update Download Instructions (using a PC):
-
Prepare to save the update data on Memory Stick Duo™ media using one of
the following methods:
A. Connect the PSP® system to the PC using a commercially available USB
cable
B. Connect a commercially available Memory Stick USB Reader/Writer to the PC
C. Use the Memory Stick slot on the PC (or use a Memory Stick Duo Adaptor)
-
Create a folder for the update data on the Memory Stick Duo™ media.
Using your PC, create a folder named "PSP" on the Memory Stick Duo™ media.
Within the "PSP" folder, create a folder named "GAME". Within the "GAME"
folder, create a folder named "UPDATE". (Folder names must be in all
uppercase letters)
-
Download the update data and save it in the "UPDATE" folder created in
step 2.
NOTE: You must save the downloaded data as noted in these instructions. If
you do not save in the correct location and with the filename shown below,
the system will not recognize the update data.
Location: Save in the "UPDATE" folder
Filename: Save as filename "EBOOT.PBP"