• Make sure the PlayStation®2 computer entertainment system and TV (and VCR if using one) are turned on and that they are securely connected using the AV cable (integrated audio/video), RFU adaptor, or S VIDEO cable.
  
• Visually check to make sure the AC power cord is not damaged. Please see PlayStation®2 70000 Series or PlayStation®2 30000-50000 Series installation for help with set up.
• Adjust the TV volume to make sure it�s not turned down low or on mute.
• Make sure you have selected the correct video input or channel on your TV or VCR.
  
• If you are using speakers, check the speaker connections and settings. For example, you might not have selected the appropriate input on the receiver (amplifier).
  • Set the input so that you can listen to sound through your PlayStation®2.
  • Refer to the operating manual for your audio equipment.
• The PlayStation®2 might be in search/slow-motion mode. Play the DVD at normal speed.

• The disc may need cleaning. To clean the disc:
  • Use the small, circular pads made specifically for cleaning discs, sold at most music or computer software stores.
  • If you do not have a cleaning pad, you can use a dry, lint-free cloth.

    NOTE: Other materials, such as a paper towel or a T-shirt, may scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly.

    
    
• The system may be unstable. Place the system on a flat, stable surface and do not allow it to shake or vibrate.
• You might be playing a CD with DTS audio tracks. CDs with DTS audio tracks can be used with your PlayStation®2 only when the system is connected to audio equipment with a DTS decoder.
• Some PlayStation® format software titles might not play properly on a PlayStation®2. PlayStation® format software titles perform differently on a PlayStation®2 system than they do on a PlayStation® system. Make sure the disc can be used with this system.

• Check the speaker connections and settings. Refer to the operating manual for your audio equipment.
  
• You must specify Dolby Digital as the audio output signal for your PlayStation®2. Set Dolby Digital to "On" for the DIGITAL OUT (OPTICAL) connector.
• On some DVDs with Dolby Digital audio tracks, the output signal might not contain the entire 5.1 channel range.

You might be using a disc that sends sound through the center speaker only.

Try using a different AV cable, RFU adaptor, or S VIDEO cable. If you need further troubleshooting assistance, please contact Consumer Services.