If you are still receiving an on-screen error or are unable to connect after trying these steps, please contact Consumer Services.
One option is to use a very long phone cord if you have a dial-up connection or a long Ethernet cable if you have a high-speed connection. The PlayStation®2 and the network adaptor will function with routers with NAT (Network Address Translation), network switches, and hubs. However, SCEA Consumer Services will not support these hardware devices. Also, keep in mind that as the cable gets longer, the chance of losing your signal increases. We do not recommend using a phone cord longer than 25 feet or an Ethernet cable longer than 50 feet.
If you are using Broadband, another option is to use a Wireless Local Area Network (WLAN) to connect your SCPH-70000 series PlayStation®2 console or network adaptor to your Broadband connection. However, this type of connection requires additional equipment that SCEA Consumer Services will not support. Your ISP might have more information about this option.
If you are setting up a dial-up account, generally you will not need a computer to initialize the account. The Online Start-Up Disc allows new internet users to sign up immediately through EarthLink for dial-up services. You might also contact other ISPs displayed on the Online Start-Up Disc. Their phone numbers are accessible by selecting "I Don't Have an ISP," then selecting an icon on the "Select an Internet Service Provider (ISP)" screen.
If you are using Online Start-Up Disc 4.0, you can use the BuyTelco software to search for, select, and subscribe to a Broadband service in your area. To access the BuyTelco software, select the "See Broadband Offers" menu item from the Online Start-Up Disc Main Menu.
NOTE: You must have the dial-up modem in your PlayStation®2 system or network adaptor connected to an active analog telephone line to complete the BuyTelco procedure (PlayStation®2 models SCPH-70001 and SCPH-75001 do not include a dial-up modem). If you are setting up a Broadband internet connection without using the BuyTelco software, you may need a computer to initialize the account. We recommend contacting the ISPs in your area about their sign-up procedures. If you would like a copy of the Online Start-Up Disc 4.0, please contact Consumer Services.
The PlayStation®2 system and the network adaptor work with most ISPs that do not require that you use proprietary software, including EarthLink, SBC Yahoo!, BellSouth, and Sympatico. The Online Start-Up Disc that came with your SCPH-70000 series PlayStation®2 or network adaptor also includes the AOL setup software. Please check with your ISP for details.
Both the SCPH-70000 series PlayStation®2 systems and the network adaptor can function using a router with NAT (Network Address Translation), network switches, and hubs. However, SCEA does not have specific information in regards to how the PlayStation®2 system or the network adaptor will function in your network environment. Your ISP might have more information for you.
Neither the SCPH-70000 series PlayStation®2 system nor the network adaptor will support wireless internet connections without additional hardware that is not supported by SCEA Consumer Services. Check with the manufacturer of your WAP, router, or modem to see what hardware they recommend, and how to configure it to create a wireless connection to your PlayStation®2 system.
First, make sure you are able to create a network configuration using the Start-up Disc (or, in some cases, an online game disc). You can check the network configuration file by using the Online Start-Up Disc. Use:
If you are able to create a successful network configuration, but you are unable to connect to any game servers, check to see if you have a firewall set up in your network that is preventing a valid connection. Some common firewall locations include:
If you have a firewall, please refer to your firewall or networking hardware documentation for instructions on how to grant other systems, such as the PlayStation®2 system, access to the internet.
You may also need to contact the firewall or hardware's manufacturer for information on configuring the firewall. For more information, please contact Consumer Services.
If you do not have a firewall, check with your ISP to see if there are any connection limitations. Ask if the ISP blocks certain internet port ranges. For more information on ports that SCEA online games use, please contact Consumer Services.
To get port information for 3rd party games, check the game's documentation, or contact the game's publisher.
No, a network connection can only be achieved with the network adaptor or a SCPH-70000 series PlayStation®2 system by either plugging an analog modem line into the LINE connector (where applicable) or an Ethernet cable into the NETWORK connector.
There are a few different things you may want to try to establish a connection:
If you are still unable to connect after trying these steps, please contact Consumer Services.
It is possible that you are experiencing a connection issue. Try the following:
If you are still receiving an on-screen error or are unable to connect after trying these steps, please contact Consumer Services.
Although SCEA offers an open ISP approach, the network adaptor will not be able to connect through any free internet service or any service that requires proprietary software installation. The only exception to this is AOL. The Start-Up Disc that came with your PlayStation®2 system or network adaptor has the AOL software already included. You are able to connect with most other ISPs.
SOCOM: US Navy SEALs, SOCOM II, and SOCOM 3 are all Broadband-only games, and require a Broadband internet connection for online game play. If you are using a dial-up connection, you will not be able to play SOCOM, SOCOM II, or SOCOM 3 online. This will not affect your ability to play SOCOM, SOCOM II, or SOCOM 3 in single-player offline mode. To see if a PlayStation®2 game is Broadband-only, check the features notice on the back of the game box.
If the host of the game is behind a firewall, this may prevent you from broadcasting and receiving headset transmissions. Tell the game host to make sure they open up the appropriate ports on their firewall in both directions (incoming and outgoing). If you have a router, you may have a firewall that is blocking this transmission. Try to connect directly from the modem to the Ethernet port on your PlayStation®2 system or network adaptor and test to see if this change allows the headsets to broadcast and receive. If this set up works, then the router most likely has a firewall preventing this type of transmission. Contact your router manufacturer and ask how to open the router's firewall to the following port range: UDP Ports 6000-7000.
To safeguard consumer information and ensure security, the network configuration save on your memory card (8MB) (for PlayStation®2) can only be used with the PlayStation®2 and/or network adaptor that the network configuration was originally created from. If you want to use the memory card in another PlayStation®2 system, or with a different network adaptor, you must create a new network configuration file to be able to play online.
By registering your SCPH-70000 series PlayStation®2 system or network adaptor with SCEA, we can provide you with the best customer service as well as the most up-to-date news and information. Not only are you letting us know that you're reaching a new gaming experience, but you are also making yourself eligible to become a tester for online games that SCEA and other companies may publish in the future.
No, there is no browser currently available for the PlayStation®2 system. The network adaptor's primary function is to connect your older model PlayStation®2 system to a new gaming experience online.
SCEA does not have any current plans to become an Internet Service Provider (ISP). Connectivity on the PlayStation®2 system supports an open ISP model, allowing our consumers to choose a variety of ISPs to connect to the internet.
No, the PlayStation®2 system and network adaptor do not contain any Broadband equipment, such as a DSL modem.
In order to establish a DSL, cable, or any other type of Broadband connection, an Ethernet cable (RJ-45) must be plugged into the NETWORK connector on the network adaptor or SCPH-70000 series PlayStation®2 system. The other end of the Ethernet cable must be plugged into an Ethernet port of a device such as a Broadband modem, router, hub, or switch.
The network adaptor, SCPH-70011 PlayStation®2 system, and SCPH70012 PlayStation®2 system offer both Broadband and dial-up connectivity, featuring a 10/100 Base-T Ethernet capability combined with a 56K V.90 analog modem. The SCPH-70001 and SCPH-75001 PlayStation®2 systems offer Broadband connection capability, featuring a built-in 10/100 Base-T Ethernet adaptor.
This is most likely caused by a slowdown on the internet, or a problem with the SCEA registration servers.
Try to play a game online. If you are not able to connect to any game servers, then you might have a problem with the network configuration. Try creating the configuration again, making sure the settings that you enter match your dial-up, Broadband, or home network configuration. See Create a network configuration.
If you are able to play games online, then there is probably an issue with the internet, or perhaps with the SCEA registration servers. Try waiting a while, then try to register again (you don't need to go through the entire setup procedure to register).
If you continue to have problems, please contact Consumer Services.
In order to connect to MSN, you will first need to alter your login ID by typing in MSN/ before your login ID. For example, if your normal login ID is johnsample@msn.com, then you will need to type in MSN/johnsample@msn.com. Your password remains the same. If you continue to have problems, please contact MSN for assistance.
The network adaptor is marked with the letters HDD to indicate that it can be used in conjunction with the Internal Hard Disk Drive (40GB) (for PlayStation®2).