PLAYSTATION®3 Support

We've got the instructions, solutions and resources you need to use your PLAYSTATION®3 computer entertainment system to its fullest potential.

Top Support Topics

• Just getting started?
  • Setting Up the PLAYSTATION®3
  • PLAYSTATION®3 Part Names
  • Setting Up Your Internet Connection
  • Using the On-Screen Keyboard
  • SIXAXIS™ Wireless Controller
• Need help with something?
  • Picture Troubleshooting
  • Sound Troubleshooting
  • Disc (BD/DVD/CD) Troubleshooting
  • Storage Media Troubleshooting
  • Network Troubleshooting
  • General Troubleshooting

Resources

• Manuals
  Access online and downloadable guides for the PLAYSTATION®3.
• Using Your PLAYSTATION®3
  Helpful information about all the great things you can do with your PLAYSTATION®3.
• PlayStation® Knowledge Center
  Search our Knowledge Center for answers to the most frequently asked questions about the PLAYSTATION®3.
• Forums
  Find out what other people have to say about the PLAYSTATION®3.

Service & Repairs

If you think your PLAYSTATION®3 needs service, see How to Obtain Service.

Contact Consumer Services

If you have reviewed our support topics and resources, but still need assistance, contact Consumer Services.

PLAYSTATION®Network File a Complaint Form

If you would like to report a PLAYSTATION®Network user that has acted inappropriately or is in violation of the PLAYSTATION®Network Terms of Service and User Agreement, please register your complaint using the PLAYSTATION®Network File a Complaint form.

Backwards Compatibility Software Status

The vast number of games in the PlayStation® and PlayStation®2 software catalogs available in North America (including upcoming titles) are being verified for play compatibility with PLAYSTATION®3. To identify the compatibility status of a specific title, please use our Backwards compatibility Status Search.