Troubleshooting

Picture Troubleshooting

If there is no picture on the TV screen: Back to top


  • Check that the input mode of the TV is appropriate for the connector in use on the PLAYSTATION®3 computer entertainment system.
  • There may be a problem with the cable in use. Try using another cable that is compatible with the PLAYSTATION®3.
  • If the video output settings on the PLAYSTATION®3 do not match those of the cable or TV in use, there may be no picture. If the screen goes blank, turn off the system.
  • Then, with only the PLAYSTATION®3 and the TV connected, touch the system's power button for more than 5 seconds to turn the system back on. The video output settings will automatically be reset to the standard resolution.

If the DVD or Blu-ray Disc™ (BD) cannot be played, or the picture is distorted: Back to top


  • When outputting DVD content or PLAYSTATION®3 system format software in SD resolution, only discs recorded in the NTSC standard can be played.
  • If the PLAYSTATION®3 is connected to a VCR or a combination TV/VCR unit, copy protection encoding on some DVDs and BDs may cause image distortion, or may cause the image to become lighter or darker. In such cases, connect the system to the TV directly.
  • If the DVD or BD does not match the region code set in the PLAYSTATION®3, it cannot be played.
  • Some DVDs are preset with parental control restrictions. Enter the password that was set in "Security Settings" to temporarily increase the viewer age restriction level.
  • Some BDs are preset with parental control restrictions. Enter the password that was set in "Security Settings" to change the parental control level.
  • The BD may be disc-locked. Enter the password that was set when the disc was created.

If the size of the video image and the TV screen do not match: Back to top


  • Check that the PLAYSTATION®3 system's video output settings are correct.
  • Check that the PLAYSTATION®3 settings of the connected TV are correct. For details, refer to the instructions supplied with your TV.
  • With some video content, the screen size cannot be changed.

If the screen color does not seem right: Back to top


  • The PLAYSTATION®3 system's background color changes automatically in time with the hour of the day.