Troubleshooting

Sound Troubleshooting

If there is no sound Back to top


  • Make sure the PlayStation® game console and TV (and VCR if using one) are turned on and that they are securely connected using the AV cable (integrated audio/video) or RFU adaptor. See PlayStation® installation for help with set up.
  • Visually check to make sure the AC power cord is not damaged.
  • Adjust the TV volume to make sure it's not turned down low or on mute.
  • Make sure you have selected the correct video input and channel on your TV and VCR.
  • If you are using speakers, check the speaker connections and settings. For example, you might not have selected the appropriate input on the receiver (amplifier). Set the input so that you can listen to sound.
    NOTE: If necessary, refer to the operating manual of your receiver (amplifier).

If the sound quality is poor Back to top


  • The disc may need cleaning. To clean a disc:
    • Use the small, circular pads made specifically for cleaning discs, sold at most music or computer software stores.
    • If you do not have a cleaning pad, you can use a dry, lint-free cloth.
      NOTE: Other materials, such as a paper towel or a T-shirt, may scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly.

  • The console may be unstable. Place the console on a flat, stable surface and do not allow it to shake or vibrate.
  • You might be playing a CD with DTS audio tracks. CDs with DTS audio tracks can be used with your PlayStation® only when the console is connected to audio equipment with a DTS decoder.

If sound comes from the center speaker only Back to top


You might be using a disc that sends sound through the center speaker only.

If you continue to experience sound problems Back to top


  • Try using a different AV cable or RFU adaptor. If you need further troubleshooting assistance, please contact Consumer Services.
  • Make sure the inserted disc or memory card is an officially licensed PlayStation® product by looking for the official PlayStation® logo. SCEA cannot guarantee the quality of unlicensed discs or memory cards.
  • Check that the memory card is inserted securely in the system.
  • Make sure you are following the proper save procedures for your game.
  • There may not be enough space on the memory card.
  • If possible, attempt to play the disc or memory card on another PlayStation® console:
    • If the disc or memory card does not function properly, the disc or card might need to be replaced.
    • If the disc or memory card does function properly, the PlayStation® console might need repairs. Please see How to Obtain Service.