All PlayStation®2 System Series / Hardware/System

Disc Troubleshooting

If you are having problems running PlayStation®2 format software, CDs, or DVDs on your PlayStation®2 computer entertainment system:

  • Make sure the disc is inserted correctly, with the label side up.
  • Static electricity and other factors may affect the operation of the PlayStation®2 system. Turn off the main power switch and then turn it back on.
  • Some PlayStation® format software titles might not play properly on a PlayStation®2. PlayStation® format software titles perform differently on a PlayStation®2 system than they do on a PlayStation® system. Make sure the disc can be used with this system.
  • Make sure the underside of the disc is clean. If a game begins to skip or freeze, or if there is no reaction whatsoever from a disc that has been inserted in the system, it might need to be cleaned. To clean the disc:
    • Use the small, circular pads made specifically for cleaning discs, sold at most music or computer software stores.
    • If you do not have a cleaning pad, you can clean the disc using a clean, lint-free cloth.

      NOTE: Other materials, such as a paper towel or a T-shirt, may scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly.


  • Run the auto diagnosis feature to allow the system to make setting adjustments. Please see Auto Diagnosis on PlayStation®2.
  • If possible, try to play the disc on another PlayStation®2 system.
    • If the disc still does not play properly, the disc might need to be replaced.
    • If the disc does play properly, the original PlayStation®2 might need repairs. Please see How to Obtain Service.
  • In rare instances, certain DVDs do not operate properly with the PlayStation®2. The problem is primarily due to variations in the manufacturing processes or software encoding of the DVD video software.