Support PlayStation®2 Print

No Dial Tone:

• Make sure the phone jack you are using is operational. (Plug a phone into the jack and make sure you hear a dial tone.)
• Check to make sure you have an analog modem line (it should look like a regular phone plug) plugged into the LINE connector.
• There could be a problem with the phone cord. If the cord is particularly long, try a shorter cord.
• Line noise/static from old or damaged wiring could be causing connection problems; you might need to check with your phone company.

Line in Use:

• Another person or machine is using the line.

No Carrier Detected:

• Make sure the correct access number was entered.
• Line noise/static from old or damaged wiring could be causing connection problems; you might need to check with your phone company.
• Your ISP may not be compatible. You might need to contact your ISP for more information.

Logon Failed:

• The user ID or password is incorrect. Make sure the user ID and password have been entered correctly.
• Line noise/static from old or damaged wiring could be causing connection problems; you might need to check with your phone company.
• Your ISP may not be compatible. You might need to contact your ISP for more information.

No Answer:

• Possibly a wrong number. Make sure you have entered the correct primary and secondary access numbers.
• Verify if any special dialing options are required in your area. (To disable call waiting in most areas, enter *70 before your number.)
• Line noise/static from old or damaged wiring could be causing connection problems; you might need to check with your phone company.

Line Busy:

• Try to connect again later. If you continually receive this error message, you might want to change to a different access number.
• Verify if any special dialing options are required in your area. (To disable call waiting in most areas, enter *70 before your number.)

Time-Out Dead:

• Make sure you have entered the correct primary and secondary access numbers.
• There could be a problem with the phone cord. If the cord is particularly long, try a shorter cord.
• Line noise/static from old or damaged wiring could be causing connection problems; you might need to check with your phone company.

You Are Online, But Your Data Could Not Be...:

• The connection might not send the registration data due to network traffic, line noise or other ISP related issues. Test a game to see if you can connect. If you are able to connect, perform the connection test again so that your registration data can be sent.
• It is possible that the registration servers are down, resulting in the information not being sent. Perform the connection test at a later time so that your registration data can be sent.

Connection Test Failed:

• The user ID or password is incorrect. Verify that the user ID and password have been entered correctly (DSL users).
• Your ISP could be down.
• DSL or Cable could be down.
• Make sure you have an Ethernet cable plugged into the NETWORK connector.

Ethernet Cable Not Connected to Network:

• Make sure you have an Ethernet cable plugged into the NETWORK connector.
• The DSL or Cable modem has been turned off.

You Are Online, But Your Data Could Not Be...:

• The connection might not send the registration data due to network traffic, line noise or other ISP related issues. Test a game to see if you can connect. If you are able to connect, perform the connection test again so that your registration data can be sent.
• It is possible that the registration servers are down, resulting in the information not being sent. Perform the connection test at a later time so that your registration data can be sent.
• Make sure you have an Ethernet cable plugged into the NETWORK connector.
• The user ID or password is incorrect. Make sure the user ID and password have been entered correctly (DSL users).

If you continue to have problems, check the forums or contact Consumer Services.