Connection Troubleshooting

Make sure you have an analog modem line (it should look like a regular phone plug) plugged into the LINE connector.
Make sure you have entered the correct user ID and password for your Internet Service Provider (ISP).
Make sure you have entered the correct primary and secondary dial-up access numbers for your ISP (some numbers may be outdated).
Verify if any special dialing options are required in your area. (To disable call waiting in most areas, enter *70 before your number.) If you continue to have problems, contact your ISP.

Make sure you have an Ethernet cable plugged into the NETWORK connector.
Make sure you have entered the correct user ID and password for your ISP.
Make sure your IP Address, Netmask, Router Address, and DNS Address information is correct (if you have a Static IP).
Make sure your Host Name is correct, if required by your ISP.
Shut down the modem for one to two minutes and then restart the modem, connect the Ethernet cable, and attempt to create a network configuration again.
If you continue to have problems, contact your ISP.

For information about connection error messages, see Error Messages.
Check the forums for what other owners have to say.
If you continue to have problems, contact Consumer Services for more information.

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