Troubleshooting

Sound Troubleshooting

If there is no sound: Back to top


  • Check that the muting function on the TV or speakers is turned off. Also check that the volume is at the appropriate level.
  • If an audio device is connected, check the settings of the device. For details, refer to the instructions supplied with the audio device.
  • There may be a problem with the cable. Try using another cable that is compatible with the PLAYSTATION®3 computer entertainment system.
  • Some software does not support digital audio output.
  • If the PLAYSTATION®3 system's audio output settings do not match the cable or device in use, the system may not produce sound. Check that the system's audio output settings are correct.
  • Some content that support Dolby Digital, DTS, and other formats may not produce audio from all channels.

If music files do not play: Back to top


  • Tracks with a time limit or a limited number of playing times cannot be played.
  • Some copyright-protected music data cannot be played.